Terms & Conditons
How Do I Place an order and turnaround time?
Standard turnaround time for most orders is 5-10 business days from the time of deposit and approval of your proof. This does not include ship time. Some types of prints may take longer, such as full color process and oversized prints. Please note we are not open for national holidays and these days will add to the turnaround time of your order. We do our best to keep our turnaround time as quick as possible and average around 7 working days. However, if you NEED your garments by a certain deadline, let us know up front prior to your order, and we can see if it’s possible— rush fees would likely apply
Payment & Shipping
Invoices must be paid in full before Unique Designs Printing will begin the order process. On some occasions we can do 50% deposit and 50% due on pickup or prior to shipping. If your organization requires different methods please contact us
Artwork
All art must be submitted at 300dpi resolution or higher, and sized to actual print size. Vector files are preferred. Acceptable formats are EPS, PSD, AI, and PDF. You are welcome to send the design file as well as a PNG or JPEG Proof. NEED HELP? WE CAN DESIGN YOUR IMAGE/LOGO
Returns, Refunds and Cancellation
Order Cancellation Policy – Orders cancelled or modified 5 business days prior to the agreed upon delivery date will not be subject to any cancellation penalties. Orders cancelled 3-5 business days prior to the agreed upon deliver date will be subject to a $50 cancellation penalty. Requests to cancel an order 3 business days or less before the agreed upon delivery date will be handled on a case by case basis and cannot be guaranteed. Requests to cancel within this time frame will be reviewed based on how far the order is in the production process and will be subject to a minimum cancellation fee of $50 and a maximum of $100. Orders cannot be cancelled once the printing process has begun.
Return and Refund Policy- At Unique Designs we stand behind our work. We do not offer refunds on any order, but will reprint the order to the correct specs if a mistake has been found. If upon receiving your order you find that something is incorrect, you must notify us within 72 hours of the delivery of your product. Once we are notified, we will do everything we can to take care of any issues in a timely manner. If it is determined that you need to return products to Unique Designs for inspection or to be reprinted, the product must be returned within 2 business weeks of the stated claim. If you have contacted us to make a return and we have agreed to cover the shipping costs, all items must be shipped using ground ship methods from UPS or FedEx— any other methods of shipping (3 day ship, 2nd day air, next day air, next day saver) will not be covered. If items are returned after this timeframe, the shipment will be denied and the package will be sent back to you unless prior arrangements have been made.